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Frequently Asked Questions

How much does it cost to use WorthyNP?

It’s free to sign up for a WorthyNP account, and there’s no membership fee. Each consultation or treatment that we offer costs a different amount, with most services costing around $30 or less. You can see the price for each treatment by visiting the Services page – the price will be listed next to each service.

You can still use your insurance at the pharmacy to help pay for any medications that we prescribe you, and our medical providers will always work with you to find a prescription and a pharmacy that will be affordable.  You can also use your insurance for laboratory visits as well. As always, every consult includes a 100% satisfaction guarantee, and we will refund the cost of your visit if you aren’t satisfied or if we are unable to offer a diagnosis/treatment! (Note: We aren’t able to refund fees for any medicines you pick up at the pharmacy or lab tests you have performed because those are separate businesses and they have their own policies.)

If you don’t have insurance and want to know how much your prescription will cost, the NP will provide a basic cost comparison before completing your visit. 

What happens if I pay for a visit but then you aren’t able to give me a diagnosis?
If you complete a visit and the medical provider determine that you need in-person follow-up or are unable to give you a diagnosis, we will refund you 100% of your visit fee and offer you a suggestion for next steps.

How long will it take to get my prescription after I complete my visit?
For all visits completed during office hours Monday-Friday, we can usually process and send out your prescription within 2 hours. Keep an eye on your messages in case the medical provider may have any follow-up questions. 

How will I know when my prescription has been sent?
The medical providers will send you a message through the Secure Message Portal (the message channel you see when you log into your account and hit “Messages”) when they’ve sent your prescription to the pharmacy or have any follow up questions for you. They will not email, text, or call you, so be sure you check back in the Secure Message Portal. The reason we send all communications there is because it is the most private and secure place for your personal information. If you download the app, you can turn on text, email, and push notifications to let you know when you have a new message in the Secure Message Portal.

How will WorthyNP know if I need treatment?
Our doctors will ask you specific questions about your symptoms and use evidence-based guidelines to decide if it is appropriate to prescribe medicine, labs, or offer other treatment.